Privacy Policy & Terms of Use

This privacy policy outlines how we collect and manage your personal information so you can have confidence in using the Learning Canvas.

Your privacy and optimal Learning Canvas functionality is important to us. That is why the Learning Canvas has a strict NO identifiable personal information policy. This means no identifiable personal information is entered or stored on the Learning Canvas datasets.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act's requirements in respect of the collection, management and disclosure of your personal information.

The Learning Canvas collects only information you provide us directly. We ask for certain information to enable you to create an account, which includes for example, your first name, last name and email address.

We use this information to ensure optimal Learning Canvas functionality and experience for all uses. These features include:

• The ability to log you in securely
• To customise your experience of the Learning Canvas, including your dashboard and associated products, using filters and limitations
• To improve your experience by responding to support needs, complaints or feedback

We may also use your information to contact you to drive user engagement and service improvement, for example taking part in surveys, education about new features, or information about changes to the Learning Canvas.

Information and data entered into the datasets on the Learning Canvas are NOT to contain any personal information. Data-inputs are collected and stored by us to meet our basic service functionality and user expectations.

The Learning Canvas has a strict no identifiable personal information policy. All users have a responsibility to comply with this policy. The Learning Canvas has taken steps to enforce our strict policy and promote the security and integrity of the Learning Canvas, especially in relation to privacy.

These include:

• Clear user messaging, pop-ups and reminders when in-putting data.
• Inbuilt data protection, sanitization, and regular scheduled scripts which screen for identifiable personal information, and violations to this policy.
• Automatic flags and removal of information breaches our policy.

Your personal information and data inputs will not be shared, sold or disclosed other than as described in this Privacy Policy. We share your information with third-party service providers for the purpose of providing you an optimal Learning Canvas experience and service. For example, we may disclose your information to these third parties who assist Learning Canvas with functions such as:

• Our employees
• contractors or service providers, including web hosting providers, data entry service providers, IT systems administrators,
• mailing houses, couriers,
• payment processors, electronic network administrators, debt collectors

With your expressed consent we may disclose your information with other organisations.

We do not disclose personal information to any third-party suppliers and service providers located overseas unless necessary for some of the purposes listed above.

When used in this privacy policy, the term "personal information" has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

The datasets which are accessible through the Learning Canvas do not incorporate any of the personal information that we collect from you. We do not use your personal information for the purposes of generating insights, statistics or other outputs in the Learning Canvas.

There are two policies regarding the collection of personal information. From an administrative view, we collect the following information:

• name
• email address
• department/organisation of employment (where relevant)
• any additional information you provide willingly from the dashboard, in order to improve your experience.

This information is entered when you are creating either an administrative or user account and this is its sole purpose of use. From a platform view, information is submitted by administrative and user accounts, so the potential the personal information is shared is at the behest of these authenticated users. It is the strict view of our policy that NO identifiable personal information is entered or saved into the website platform. Steps have been taken to ensure this is enforced, including:

• Strong, clear messaging wherever user-inputted data is required, reminding users that no personal information is to be entered, in any form.
• Data sanitization checks and scheduled scripts to ensure that personal information (like names, phone numbers and addresses) is flagged and removed on a regular basis.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, the data which is available through the website is not personal information because it does not identify any particular individual. We do not incorporate the personal information which you provide to us into the datasets which are accessible through the website.

At this point in time, only through your access and use of our website, including when you register for the Learning Canvas.

We collect basic, limited personal information about you so that we can perform our business activities and function, this includes:

• The ability for you to login securely
• To better improve your experience of the website, dashboard and associated products. This can include features like filters, limitations and
• to process and respond to any complaint made by you;

Your personal information will not be shared, sold or disclosed other than as described in this Privacy Policy.

We may disclose your personal information for the purposes described above to:

• our employees, contractors or service providers, including web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors
• any other organisation with your express consent.

We do not disclose personal information to any third party suppliers and service providers located overseas for some of the purposes listed above.

We will take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. Personal information, and datasets will be de-identified or destroyed when violations to our policy are identified, or when accounts are deemed by users or the Learning Canvas as inactive or no longer required.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a "cookie" (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic patterns and to determine which areas of our website have been visited. We use this to research our users' habits so that we can improve our online services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge for making any corrections to your personal information.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information below and provide details of the incident so that we can investigate it.

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact the following email address support@learningcanvas.com.au